Lean Solutions Group buys SupportZebra to expand Philippines footprint

Lean Solutions Group said Monday it is acquiring SupportZebra’s assets, a move that will more than double its Philippines workforce to over 2,000 and deepen its AI-enabled outsourcing model. The deal expands Lean’s reach in automotive, fintech and other regulated verticals while giving SupportZebra clients access to LeanTek tools.

Why it matters: - The acquisition broadens Lean Solutions Group’s addressable market and adds scale in high-demand outsourcing segments. - Lean Solutions Group is extending its expert-in-the-loop model, pairing skilled staff with AI-enabled tools across more industries. - The deal more than doubles Lean Solutions Group’s Philippines workforce and strengthens a delivery hub in one of the world’s largest English-speaking talent markets.

What happened: - Lean Solutions Group announced it is acquiring the assets of SupportZebra. - The announcement was made Aug. 24, 2026. - SupportZebra is a certified business process outsourcing company serving supply chain, automotive, ecommerce, SaaS, fintech, healthcare and related industries. - SupportZebra operates delivery centers in Cagayan de Oro City, Philippines, and Zapopan, Mexico. - The company serves more than 40 clients with more than 1,300 employees.

The details: - SupportZebra provides 24/7 customer experience, technical support and back-office services. - The service mix includes customer support, tiered technical support, content moderation, back-office administration and virtual assistance. - SupportZebra delivers work across voice, chat, email and digital channels. - SupportZebra holds SOC 2 Type 2, PCI-DSS Level 1 and HIPAA certifications. - SupportZebra’s client attrition rate is less than 1%. - Lean Solutions Group said SupportZebra clients will gain access to LeanTek AgentEdge, which adds AI-driven automation to human support teams. - Lean Solutions Group said SupportZebra clients will also get LeanTek Connect, which provides visibility across workforce management, talent placement and account performance. - Upon closing, Lean Solutions Group’s Philippines workforce will exceed 2,000 people across Metro Manila, Cagayan de Oro and Cebu. - That would represent more than 12x headcount growth in Lean’s Philippine operations over two years. - Lean Solutions Group said its core market remains transportation and logistics. - The company is seeing rapid expansion in automotive and fintech. - Lean Solutions Group said its automotive partnership with Carparts.com Philippines expanded earlier this year into a new multi-year services agreement. - SupportZebra’s established fintech client base adds to Lean’s momentum in that sector. - SupportZebra’s more than 1,300 employees in the Philippines and Mexico will gain access to AI-enabled workflows, enterprise-scale clients and professional development opportunities.

Between the lines: - The deal fits Lean Solutions Group’s strategy of buying specialized operators and layering its LeanTek platform across those capabilities. - The Philippines remains central to Lean’s growth plan because the country combines scale, technical talent and English fluency. - SupportZebra’s low churn and regulated-industry certifications suggest Lean is buying a sticky client base with higher-value service potential. - The acquisition also signals that Lean is pushing beyond supply chain into verticals where compliance and specialized support matter more.

What’s next: - The transaction will close before the combined Philippines workforce target is reached. - SupportZebra clients are expected to move onto Lean’s AI-enabled operating tools after closing. - Lean Solutions Group is likely to keep using acquisitions to deepen vertical expertise and expand its tech-enabled service model.

The bottom line: - Lean Solutions Group is buying scale, specialized talent and a stronger foothold in the Philippines as it pushes its AI-enabled outsourcing model into more regulated and fast-growing industries.